Visionect

Joan is a renowned brand that’s changing the game on how companies manage their workplaces.

Joan is a brand of Visionect, the world pioneer in ultra low-power and sustainable ePaper displays for business and outdoor environments. At Joan we are designing easy to use solutions and devices with the purpose of creating a more efficient, smarter and more pleasant place to work.

Looking to join a dynamic team and make a real impact? We're searching for an exceptional candidate who is passionate about helping customers and providing top-tier technical support for our cutting-edge products. As the first point of contact for all customer inquiries, your interpersonal skills will be just as valuable as your technical expertise. You'll work alongside our sales and technical teams to ensure our customers are thrilled with our products and receive the support they need. Your duties will include handling customer feedback and questions, triaging technical issues, and proactively engaging with new users to ensure they're maximizing the full potential of our products.

If you're looking for a role that offers autonomy and a chance to make a real difference, this is it! Our team will provide support to help you close any gaps in your skillset and you'll have access to numerous growth opportunities. Join us at Visionect and work on impactful products that are making waves on a global scale.

Delivering extraordinary customer relationships.

Testing new releases to ensure common customer use cases are fully functional.

Identifying, organising and prioritising multiple support requests at the same time.

Managing support cases to ensure issues are recorded, tracked, resolved, and that follow-ups are done in a timely manner.

Escalating difficult cases to product/platform teams.

Compiling and updating user documentation, including but not limited to training materials, technical manuals and technical support FAQs.

Supporting our sales team to land key projects.

Providing pre-sale and after-sale support to clients by phone or remotely.

Working cohesively with other departments to ensure the customer’s voice resonates in conversations,

Proactivity in solving problems, even when outside your area of expertise, taking on additional initiatives and responsibilities as they emerge.

Exceptional verbal and written communication skills, with excellent English communication skills.

Experience in IT support, network management & implementation or in a similar field

Bachelor’s or university degree is a plus

Experience with SaaS sales or IT sales and a strong understanding of the IT industry are a plus.

Entrepreneurial spirit and mindset, paired with a great work ethic. An “everyone answers the phone” approach to teamwork and being a teammate are a must.

More about the positions on https://www.visionect.com/careers/#openings

Technical Support Engineer

Visionect

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